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Marcy's story

Hello, my name is Marcy. I’m an emergency department technician at West Suffolk Hospital.

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My role involves resource management and supervising some members of staff. It seemed to change rapidly, almost overnight, when the COVID-19 pandemic hit.

Across the emergency department, we all had to adapt. We obviously had to prepare for people coming in to the department who potentially had COVID-19. It was a whole redesigning project to ensure patients were seen swiftly and either discharged on moved on to the right ward.

It’s been a very tough six months but the emergency department team, but everyone, from the receptionists, to the nurses, to the doctors, pulled together as a team. They’ve truly been incredible.