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West Suffolk Hospital parking information

 

Parking locations

West Suffolk Hospital provides designated car parks for patients, visitors, and staff. 

  • Car Park A – located at the front of the hospital, this is the main car park for patients and visitors. 
  • Car Park D – situated towards the rear of the site, this car park serves those visiting the Macmillan Unit, Day Surgery Unit, Eye Treatment Centre, and other departments.

 

Disabled parking

Parking for blue badge holders is free of charge when a valid blue badge is displayed. There are a number of designated parking spaces reserved for registered disabled drivers displaying a valid blue badge permit.

There are clearly signed bays for blue badge holders across the site, to enable disabled drivers to park closer to the part of the hospital they are visiting. A blue badge should be displayed in the vehicle at all times.

In order to validate free parking, blue badge holders are no longer required to visit the car parking office. They simply need to drive straight to the barriers with their blue badge clearly visible on the dashboard, and speak to the car parking team via the intercom where they will verify the blue badge using the exit cameras.

 

Car Parking System 

The hospital uses a number plate recognition system for seamless entry and exit, eliminating the need for chip coins. 

  1. Entry: vehicles are logged upon entry via automated cameras. 
  2. Payment: before leaving, visitors must use on-site pay stations and enter their vehicle registration. Payment options include cash, card, or the Glide Parking app (available on iOS and Android). 
  3. Exit: the barrier will automatically open once payment has been confirmed. 

Parking Rates 

  • Front Car Park (A): First 20 minutes free 
  • Rear Car Parks: First 30 minutes free 

Hourly Rates: 

  • Up to 1 hour: £2.30 
  • Up to 2 hours: £4.40 
  • Up to 3 hours: £6.70 
  • Up to 4 hours: £8.80 
  • Up to 5 hours: £11.10 
  • Over 5 hours: £13.20 
  • Weekly Ticket: £31.30 
  • Carers: £3.10 per day 

Payment Locations: 

  • Main entrance lobby 
  • Near the car parking office 
  • Day Surgery Unit reception 
  • Macmillan Unit entrance 

Concessions and Exemptions 

Parking concessions are available for: 

  • Blue badge holders: parking is free.
  • Family Carers: Obtain daily discounted parking at £3.10 by visiting the parking office. 
  • Macmillan Unit outpatients: Free  
  • Neonatal Families, Phototherapy, and Cardiac Patients: Reduced rates apply. 
  • Overnight Stays for Parents of Inpatients: Free overnight parking; daytime rates apply. 
  • Frequent Outpatient Visitors: Reduced weekly tickets available. 
  • Income Support/Families on Family Credit: Eligible patients may apply for additional concessions through the General Office. 

Hospice, Busy Bees Nursery, and Renal Unit visitors also have designated, no-charge parking areas. 

Drop-Off Points 

Drop-off points are available near: 

  • The rear entrance 
  • The Day Surgery Unit/Eye Treatment Centre 
  • The Renal Dialysis Unit and Macmillan Unit 


Front car park (A) allows a 20-minute grace period, while the rear car park offers 30 minutes. 

Parking Charge Notices 

A parking charge notice of £60 (reduced to £30 if promptly paid) may be issued for: 

  • Parking without a valid blue badge or permit 
  • Parking outside designated areas 
  • Obstructing emergency routes or unauthorized areas 

Contact Information 


For additional assistance, contact the Patient Advice and Liaison Service (PALS) at 01284 712555 or PALS@wsh.nhs.uk.