Investigations

The Trust has a range of learning response methods which we use to learn from patient safety incidents. The method selected is the one which will be most effective to help us identify how an incident occurred, and what improvements we can make.

During a learning response or investigation, we will provide each patient, family member or carer with a named contact who will listen to their questions or concerns before making sure that they are answered openly and honestly.  

The learning identified and improvements planned will be shared with those involved. This may be during a conversation, in a written report, or in a letter.

We will encourage and support all those involved to participate throughout this process and are keen to ensure that everyone’s voice is heard.

For further information, read our Patient Safety Incident Response Plan (PSRP).