PALS - The Patient Advice and Liaison Service
Do you know where to go... for information or with concerns?
The Patient Advice and Liaison Service
The Patient Advice and Liaison Service (PALS) is a free and individual service where patients and carers can be advised about the services provided by the Trust and where they can feel at ease to express any worries and concerns about either their own or a relative’s treatment.
Patient Information leaflets
The Trust produces a wide range of patient leaflets which are now available in the Patient Leaflets section of this website.
- Balanced and impartial information about the Trust and its services
An opportunity for the Trust to use patient/carer comments to make improvements to services
Resolution of problems and concerns where possible
Help and support when things go wrong
Advice and direction to those with formal complaints
Information on how to be more involved with the NHS locally
Can you help us?
We are looking for volunteer patients and members of the public to become more interested in our hospital. You could, for example, become a 'lay' member of a group/committee or help us improve our patient information literature. Find out more...
Come to see us in the PALS office which is located in the main reception area of the West Suffolk Hospital. It is open Monday to Friday 08.30am - 16.30pm.
You can also pick up a PALS leaflet at any time.
We can be contacted by telephone on 01284 712555 (24 hour answerphone service).
In-patients: by asking your nurse to bleep us (bleep number 398). We are happy to make ward visits. PALS enquiry forms are also available on each ward.
Our e-mail address is firstname.lastname@example.org .
For more information about PALS see What is PALS?