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Contact Us

Hospital address and contact numbers:


Switchboard: 01284 713000

West Suffolk NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
Suffolk IP33 2QZ,
Fax: 01284 701993

View the Ward Contact Numbers

Patient Advice and Liaison Service (PALS):

If you want any information about the services provided by the Trust or about the treatment that you, a relative or friend is receiving in hospital, please contact the Patient Liaison and Advice Service:

Tel: 01284 712555 (24 hour answerphone service).

E-mail: Pals@wsh.nhs.uk

You can also come to see us in the PALS office which is located in the main reception area of the West Suffolk Hospital. It is open Monday to Friday 8.30 - 4.30

For further information, please visit our PALS section . Here you can find information about how to express your comments or concerns and how to make a formal complaint .

Job Opportunities:

Information about employment opportunities in the Trust are given in the Job Opportunities section.

For general enquiries about any vacancy or information on how to apply, please contact the Human Resources and Communications Directorate, West Suffolk NHS Foundation Trust,

To view our current non-medical vacancy list, please go to our section on the NHS National Web Site www.jobs.nhs.uk .


Outpatient appointments, with the exception of the following: x-ray, ante-natal, physiotherapy, admissions and diagnostic tests, please tel: 01284 713713

X-ray, ante-natal, physiotherapy, admissions and diagnostic tests, please tel: 01284 713000 and ask to speak to the relevant department.

Ophthalmology/eye clinic follow-up appointments please ring 01284 713815

If you cannot attend an appointment for any reason, please let us know as soon as possible. If you miss an appointment and have not called us to cancel it, we may not be able to offer you another appointment.

If you want to book transport to the hospital, please see the Patient Transport Services page for further information.

Freedom of Information:

The Trust has produced a publication scheme (revised April 2006)which is a complete guide to the information routinely published by the Trust. Requests for information should be send in writing to:

Information Governance
West Suffolk NHS Foundation Trust
West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ

Email foi@wsh.nhs.uk

For more information, please see the Freedom of Information section.

Voluntary Services

If you you would like to find out more about any of the voluntary services at the West Suffolk Hospital, please contact:

Linda Murrell
Voluntary Services Manager
Telephone: Please call switchboard 01284 713000 and ask for Voluntary Services
Email: voluntary.services@wsh.nhs.uk

NHS 111

You should call 111 if you urgently need medical help or advice but it's not a life-threatening situation. The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

For further information about this service go to: NHS 111 Emergency and Urgent Care Services

Website Problems:

If you have any comments about this website or discover a problem please contact - webupdates@wsh.nhs.uk .

Last updated: 12 Jan 2017 14:55:56.900

This site uses automatic translation software provided by Google. The Trust cannot verify its accuracy and you should not rely on the information translated. If you have a query, please contact the Patient Advice and Liaison(PALS) or your doctor/nurse/therapist.